Anna Fields
Author
Language
English
Formats
Description
"If you look at Southwest Airlines, and I admire what they do, they've been the most successful airline in the industry."
—Gerard Arpey, CEO, American Airlines
"Through extensive research Jody Hoffer Gittell gets to the bottom of what has sustained Southwest Airlines' positive employee relations and high performance through good and bad times."
—Thomas A. Kochan, professor, MIT Sloan School
...Author
Language
English
Description
Management lessons from the world's most profitable airline
With a market value greater than the rest of the U.S. airline industry combined, Southwest Airlines is an amazing company with amazing management practices. Drawing on extensive research and interviews with frontline Southwest employees, managers, and senior executives.
The Southwest Airlines Way explains how Southwest's relationship-based performance principles can be adopted by managers...