Hospitality Management: People Skills and Manners on and off the Job
(eBook)
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Format
eBook
Language
English
ISBN
9781491733097
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Citations
APA Citation, 7th Edition (style guide)
Lyn Pont, P., & Lyn Pont, P. (2014). Hospitality Management: People Skills and Manners on and off the Job . iUniverse.
Chicago / Turabian - Author Date Citation, 17th Edition (style guide)Lyn Pont, PhD and PhD|AUTHOR Lyn Pont. 2014. Hospitality Management: People Skills and Manners On and Off the Job. iUniverse.
Chicago / Turabian - Humanities (Notes and Bibliography) Citation, 17th Edition (style guide)Lyn Pont, PhD and PhD|AUTHOR Lyn Pont. Hospitality Management: People Skills and Manners On and Off the Job iUniverse, 2014.
MLA Citation, 9th Edition (style guide)Lyn Pont, PhD, and PhD|AUTHOR Lyn Pont. Hospitality Management: People Skills and Manners On and Off the Job iUniverse, 2014.
Note! Citations contain only title, author, edition, publisher, and year published. Citations should be used as a guideline and should be double checked for accuracy. Citation formats are based on standards as of August 2021.
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Grouping Information
Grouped Work ID | deb885a0-302e-d5a5-792f-5ad209013292-eng |
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Full title | hospitality management people skills and manners on and off the job |
Author | phd lyn pont |
Grouping Category | book |
Last Update | 2022-10-18 21:40:45PM |
Last Indexed | 2024-04-20 03:15:49AM |
Book Cover Information
Image Source | hoopla |
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First Loaded | Nov 17, 2023 |
Last Used | Nov 17, 2023 |
Hoopla Extract Information
stdClass Object ( [year] => 2014 [artist] => Lyn Pont, PhD [fiction] => [coverImageUrl] => https://cover.hoopladigital.com/csp_9781491733097_270.jpeg [titleId] => 12091722 [isbn] => 9781491733097 [abridged] => [language] => ENGLISH [profanity] => [title] => Hospitality Management [demo] => [segments] => Array ( ) [pages] => 276 [children] => [artists] => Array ( [0] => stdClass Object ( [name] => Lyn Pont, PhD [relationship] => AUTHOR ) ) [genres] => Array ( [0] => Business & Economics [1] => Hospitality, Travel & Tourism [2] => Industries ) [price] => 0.49 [id] => 12091722 [edited] => [kind] => EBOOK [active] => 1 [upc] => [synopsis] => Hospitality Management is a career and life reference for both seasoned executives and new hires. This book positions associates to work comfortably in a global environment and to interpret the cultural expectations of their guests. The author, Lyn Pont, PhD, is a motivational public speaker and educator. She is the president and founder of Manners for Business, Inc. In Hospitality Management she discusses service, relationships, integrity, communications, personal image, creativity, the bottom line, and so much more. As a story teller, Dr. Pont weaves into the narrative valuable industry history and tales that support a culture of service and personal excellence. Competition in the hospitality industry is nonstop, and brands are looking for associates who can handle themselves flawlessly both on and off the job. Modern hospitality professionals are correctly concerned about representing their organizations, and themselves, with polish, politeness, confidence, and authority. Hospitality Management leads the way by showcasing the soft skills that you can use to amaze your guests with your outstanding attention to customer care. If you believe in remarkable service and have a passion for this great industry, then Hospitality Management will delight you with a treasure chest of hands-on, practical information that will assist you throughout your career. Ponts book is a must-read for anyone considering a career in hospitality. Isadore Sharp, chairman and founder, Four Seasons Hotels and Resorts A refreshing, thorough, and necessary read for anyone dealing with the intricacies of the industry. A great training tool for the hospitality industry. Arthur J. Torno, vice president, American Airlines, Inc. Leave it to business etiquette expert Dr. Lyn Pont to author the most comprehensive guide to providing your guests with the memorable hospitality experience they deserve. Martin Yang, master chef, author, food consultant, cooking show and travelogue host [url] => https://www.hoopladigital.com/title/12091722 [pa] => [subtitle] => People Skills and Manners on and off the Job [publisher] => iUniverse [purchaseModel] => INSTANT )