Working with Difficult People
(eBook)

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Published
AMACOM, 2008.
Status
Available Online

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Format
eBook
Language
English
ISBN
9780814410356

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Citations

APA Citation, 7th Edition (style guide)

Thomas Nelson., Thomas Nelson|AUTHOR., Michael Dobson|AUTHOR., & William Lundin|AUTHOR. (2008). Working with Difficult People . AMACOM.

Chicago / Turabian - Author Date Citation, 17th Edition (style guide)

Thomas Nelson et al.. 2008. Working With Difficult People. AMACOM.

Chicago / Turabian - Humanities (Notes and Bibliography) Citation, 17th Edition (style guide)

Thomas Nelson et al.. Working With Difficult People AMACOM, 2008.

MLA Citation, 9th Edition (style guide)

Thomas Nelson, Thomas Nelson|AUTHOR, Michael Dobson|AUTHOR, and William Lundin|AUTHOR. Working With Difficult People AMACOM, 2008.

Note! Citations contain only title, author, edition, publisher, and year published. Citations should be used as a guideline and should be double checked for accuracy. Citation formats are based on standards as of August 2021.

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Grouped Work IDbf2039ca-df64-b700-6faa-6484b76c8f49-eng
Full titleworking with difficult people
Authornelson thomas
Grouping Categorybook
Last Update2023-07-28 20:04:46PM
Last Indexed2024-03-29 03:25:55AM

Book Cover Information

Image Sourcehoopla
First LoadedNov 20, 2023
Last UsedFeb 26, 2024

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    [synopsis] => Mastering the ability to handle difficult people and disruptive behaviors has always been a critical career skill. Working with Difficult People defines nine fundamental types of difficult people and gives readers a complete system for opening lines of communication, resolving differences, and avoiding office headaches.

Readers will learn how to:
• understand their own reactions to different kinds of difficult people
• explore the interrelationship between themselves and the problematic employee
• practice healthier responses to those who make their lives miserable

This revised edition includes an action plan for preparing for encounters and confrontations as well as all-new verbal self-defense tips, guidance on how to master power dynamics, and ways to differentiate between situational issues and psychological ones. Packed with new, updated information, this is an indispensable guide for dealing with the most difficult people in the workplace.
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