The REP
(eBook)
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Format
eBook
Language
English
ISBN
9780998145631
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Citations
APA Citation, 7th Edition (style guide)
Terrence Damon Spencer., & Terrence Damon Spencer|AUTHOR. (2017). The REP . Dreams To Paper.
Chicago / Turabian - Author Date Citation, 17th Edition (style guide)Terrence Damon Spencer and Terrence Damon Spencer|AUTHOR. 2017. The REP. Dreams To Paper.
Chicago / Turabian - Humanities (Notes and Bibliography) Citation, 17th Edition (style guide)Terrence Damon Spencer and Terrence Damon Spencer|AUTHOR. The REP Dreams To Paper, 2017.
MLA Citation, 9th Edition (style guide)Terrence Damon Spencer, and Terrence Damon Spencer|AUTHOR. The REP Dreams To Paper, 2017.
Note! Citations contain only title, author, edition, publisher, and year published. Citations should be used as a guideline and should be double checked for accuracy. Citation formats are based on standards as of August 2021.
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Grouping Information
| Grouped Work ID | fce97568-f6b7-f25d-e0a6-b132db92ac03-eng |
|---|---|
| Full title | rep |
| Author | spencer terrence damon |
| Grouping Category | book |
| Last Update | 2022-10-18 21:40:45PM |
| Last Indexed | 2024-04-20 03:45:12AM |
Book Cover Information
| Image Source | hoopla |
|---|---|
| First Loaded | Jul 21, 2023 |
| Last Used | Mar 17, 2024 |
Hoopla Extract Information
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[synopsis] => We have all felt it at one time or another, the anger towards a rude customer who aggressively demands the attention of a customer service representative, using foul language, name-calling and threats to get what they want. Our understanding, compassion or fear of the consequences keeps us from pursuing a more aggressive method of satisfying the situation, while maintaining a false concern for their needs, despite their verbal assault.
Tommy Thorpe, a collections agent in a Milwaukee, Wisconsin call center, finds his sanity slipping quickly with every abusive call. Combined with the pressures from his supervisor, and abrupt change in his financial status, he allows a darker side of himself to surface, committing the ultimate crime to release his stress and problems. Soon, any information obtained from his customers, will be used for an entirely different purpose.
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