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A Story About Positive Ways to Turn Complaints Into Solutions, Innovations, and Success
Every complaint represents an opportunity to turn something negative into a positive!
It's Tuesday morning and Hope walks into her office with puffy eyes, a swollen head, and a broken heart. But unfortunately, her company-EZ Tech-is in worse shape than she is. The fact that their computer batteries are catching on fire is the least of their problems. Employees...
2) The spa
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In the lull between Christmas and New Year's, ten high-achieving ladies are gathered at the expensive Castle Spa in Cumbria, England, seeking to rejuvenate themselves with Botox, aromatherapy, and all-around pampering. They lounge around in the Jacuzzi, sipping champagne and telling each other the stories of their lives-from a trophy wife's spell in a Greek prison to a brain surgeon's experience with twins and mistaken identity to a stepmother's reverse-Cinderella...
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A classic of patient empowerment, Peace, Love & Healing offered the revolutionary message that we have an innate ability to heal ourselves. Now proven by numerous scientific studies, the connection between our minds and our bodies has been increasingly accepted as fact throughout the mainstream medical community. In a new introduction, Dr. Bernie Siegel highligths current research on the relationships among consciousness, psychosocial factors, attitude...
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"Since writing the mega best seller The Energy Bus, Jon Gordon has worked and consulted with leaders who have transformed their companies, organizations and schools, won national championships and are currently changing the world. He has also interviewed some of the greatest leaders of our time and researched many positive leaders throughout history and discovered their paths to success. In this pioneering book Jon Gordon shares what he has learned...
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Medicine has triumphed in modern times, transforming birth, injury, and infectious disease from harrowing to manageable. But in the inevitable condition of aging and death, the goals of medicine seem too frequently to run counter to the interest of the human spirit. Nursing homes, preoccupied with safety, pin patients into railed beds and wheelchairs. Hospitals isolate the dying, checking for vital signs long after the goals of cure have become moot....
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"In Uncomfortable Conversations With a Black Man, Acho takes on all the questions, large and small, insensitive and taboo, many white Americans are afraid to ask--yet which all Americans need the answers to, now more than ever. With the same open-hearted generosity that has made his video series a phenomenon, Acho explains the vital core of such fraught concepts as white privilege, cultural appropriation, and "reverse racism." In his own words, he...
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The Instant New York Times Bestseller He's Just Not That Into You -- based on the popular episode of Sex and the City -- educates otherwise smart women on how to tell when a guy just doesn't like them enough, so they can stop wasting time making excuses for a dead-end relationship. Reexamining familiar scenarios and classic mindsets that keep us in unsatisfying relationships, Greg Behrendt and Liz Tuccillo's wise and wry understanding of the sexes...
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"For Ta-Nehisi Coates, history has always been personal. At every stage of his life, he's sought in his explorations of history answers to the mysteries that surrounded him -- most urgently, why he, and other black people he knew, seemed to live in fear.What were they afraid of? In Tremble for My Country, Coates takes readers along on his journey through America's history of race and its contemporary resonances through a series of awakenings -- moments...
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Jade believes she must get out of her poor neighborhood if she's ever going to succeed. Her mother tells her to take advantage of every opportunity that comes her way. And Jade has: every day she rides the bus away from her friends and to the private school where she feels like an outsider, but where she has plenty of opportunities. But some opportunities she doesn't really welcome, like an invitation to join Women to Women, a mentorship program for...
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A National Book Award Finalist and New York Times bestseller!
Studs Terkel's classic oral history Working is a compelling look at jobs and the people who do them. Consisting of over one hundred interviews with everyone from a gravedigger to a studio head, this book provides an enduring portrait of people's feelings about their working lives. This edition includes a new foreword by New York Times journalist Adam Cohen.
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Companies compete to find and keep the best employees, using pay, benefits, promotions, and training. But these well-intentioned efforts often miss the mark. The front-line manager is the key to attracting and retaining talented employees. No matter how generous its pay or how renowned its training, the company that lacks great front-line managers will suffer. The authors explain how the best managers select an employee for talent rather than for...
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Being a teen (or the parent of a teen) doesn't have to be so hard. How to Raise Your Parents will help teens and their parents navigate those years between training bras and keys to the family car. In a voice teens will relate to and parents will appreciate, author Sarah O'Leary Burningham offers smart advice about negotiation and parental hot buttons and a little insight about what the world looks like from a parent's point of view.
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A leading management consultant outlines seven organizational rules for improving effectiveness and increasing productivity at work and at home.
In this book, Covey presents a holistic, integrated, principle-centered approach for solving personal and professional problems. With penetrating insights and pointed anecdotes, Covey reveals a step-by-step pathway for living with fairness, integrity, service, and human dignity--principles that give us the...
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American Millennials-the generation born in the 1980s and 1990s-have been leaving organized religion in unprecedented numbers. For a long time, the Church of Jesus Christ of Latter-day Saints was an exception: nearly three-quarters of people who grew up Mormon stayed that way into adulthood. In The Next Mormons, Jana Riess demonstrates that things are starting to change.
Drawing on a large-scale national study of four generations of current and former...
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What is fueling rural America's outrage toward the federal government? Why did rural Americans vote overwhelmingly for Donald Trump? And, beyond economic and demographic decline, is there a more nuanced explanation for the growing rural-urban divide? Drawing on more than a decade of research and hundreds of interviews, Robert Wuthnow brings us into America's small towns, farms, and rural communities to paint a rich portrait of the moral order--the...
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"A Millennial's groundbreaking investigation into why his generation is economically worse off than their parents, creating a radical and devastating portrait of what it means to be young in America. Millennials have been called lazy, entitled, narcissistic, and immature, but when you push aside the stereotypes, what actually unites this generation? The short answer: They've been had. Millennials are the hardest working and most educated generation...